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RETURNS, REFUNDS, CANCELLATIONS
& WARRANTY POLICY
Last updated: 24 August 2026
This policy applies to products supplied by
Tigweld4u Limited and Tigweld4u Customs Limited.
Nothing in this policy limits or excludes
consumer statutory rights that cannot legally be excluded.
1. Standard Stock Items
Only standard stock items are currently
available for direct online purchase.
Most standard stock items are made to order
following purchase but remain standard stock items because they are
supplied without modification to the customer's individual specifications.
Modified and fully bespoke products are not
available for direct online purchase.
2. Consumer Purchases
Consumers have statutory rights under
applicable UK consumer law.
Where goods are faulty, defective, damaged,
incorrectly supplied, misdescribed or otherwise fail to conform to the
contract, statutory remedies may include repair, replacement, price
reduction or refund depending on the circumstances.
These statutory rights apply independently
of our 12-month warranty.
3. Consumer Online
Cancellation Rights
Where a qualifying consumer purchases a
standard stock item online, the consumer will generally have a statutory
right to cancel without giving a reason.
The cancellation period normally lasts for 14
days from the day after the goods are received.
After notifying us of cancellation, the
consumer normally has a further 14 days to return the goods.
The consumer is generally responsible for
the direct cost of returning the goods unless we have agreed otherwise or
the law requires us to pay.
4. Consumer Refunds
Where a consumer validly exercises their
statutory cancellation right:
- we will refund the payments required
by law;
- the refund will normally include the
cost of our least expensive standard delivery option;
- any additional amount paid for a more
expensive delivery service does not normally have to be refunded;
- refunds will normally be made using
the original payment method; and
- where permitted by law, we may wait
until goods are returned or evidence of return is provided.
Refunds will be made within the period
required by law.
5. Consumer Restocking
Charges
We do not apply an automatic restocking
fee to consumers exercising their statutory cancellation rights.
Where permitted by law, a reasonable
deduction may be made if goods have been handled beyond what is reasonably
necessary to establish their nature, characteristics and functioning and
this has reduced their value.
No restocking charge will be used to reduce
a statutory remedy for faulty, defective, damaged, incorrectly supplied or
non-conforming goods.
6. B2B Returns
The statutory consumer cancellation regime
does not generally apply to B2B purchases.
A B2B customer does not automatically have
a right to return a correctly supplied standard stock item simply because
it is no longer required.
Where we agree to accept a discretionary
B2B return, we may apply a restocking charge of up to 20%.
The actual charge will depend on the
circumstances and may reflect reasonable costs associated with:
- return administration;
- inspection;
- cleaning;
- repackaging;
- handling;
- restoring the product to saleable
condition; and
- other reasonable return costs.
We will advise the customer of the
applicable charge before authorising the return.
A restocking charge will not be used to
avoid a legally required remedy for faulty, defective, incorrectly supplied
or non-conforming goods.
7. Damaged Deliveries
Customers should inspect goods as soon as
reasonably practicable after delivery.
Where goods are visibly damaged on arrival,
customers should:
- notify the courier;
- record the damage with the courier
where possible;
- photograph the packaging;
- photograph the damaged goods; and
- contact us promptly.
Customers should retain packaging until we
have advised whether it is required.
Goods sent by courier are insured
against loss or damage during transit, subject to the applicable
courier or transport insurance terms.
For consumers, failure to record damage
with the courier does not automatically remove statutory rights.
8. Faulty, Defective,
Incorrect or Misdescribed Goods
Contact:
info@tigweld4u.com
Please provide:
- order number;
- name;
- contact details;
- description of the problem; and
- photographs or other relevant evidence
where reasonably available.
We may require reasonable evidence or ask
for the goods to be returned for inspection.
9. Consumer Short-Term
Right to Reject
Consumers generally have a statutory
short-term right to reject goods that do not conform to the contract within
30 days of delivery, subject to applicable law and any relevant exceptions.
Where applicable, the consumer may be
entitled to a refund.
10. Repair or
Replacement
Where a statutory right to repair or
replacement applies, we will provide the applicable remedy in accordance
with the law.
Where repair or replacement is impossible,
disproportionate, unsuccessful or cannot be completed within a reasonable
time, further statutory remedies may apply.
11. Standard Items
Ordered in Error
If a standard stock item has been ordered
in error, contact us immediately.
If the order has not yet been dispatched,
we may be able to cancel it.
Consumer statutory cancellation rights
remain applicable where they apply.
For B2B customers, cancellation is subject
to the agreed terms.
12. Modified Stock Items
Modified stock items cannot currently be
purchased online.
Customers wishing to modify a standard
product must contact us.
The cancellation and return position will
depend upon the agreed specification and whether the customer is a consumer
or B2B customer.
Where goods are genuinely made to the
customer's specifications or clearly personalised, the statutory
distance-selling cancellation exemption may apply.
This does not remove statutory rights
relating to faulty or non-conforming goods.
13. Fully Bespoke
Products
Fully bespoke products are not available
for direct online purchase.
They are manufactured following discussion
and agreement of the customer's requirements.
Where a consumer purchases qualifying
bespoke goods made to their specifications or clearly personalised, the
normal 14-day cancellation right may not apply.
For B2B customers, bespoke work is subject
to the agreed contractual terms.
14. B2B Fabrication
Fabrication work undertaken by Tigweld4u
Limited for B2B customers is treated as bespoke.
This includes goalpost door protection
where the goalposts are manufactured to dimensions supplied by the
customer.
Quotations will include, where applicable:
- item cost;
- delivery cost based on location, size
and weight;
- manufacturing lead time; and
- estimated delivery time.
Large fabricated items may be transported
using subcontracted haulage companies or specialist transport providers.
15. B2B Fabrication
Credit
B2B fabrication work may be supplied on
credit only where Tigweld4u Limited has expressly agreed credit terms in
writing.
Bank-transfer details are provided on
invoices.
Where credit has not been expressly agreed,
payment arrangements will be specified in the quotation or invoice and
goods will not be supplied on credit.
16. Retention of Title
Where Tigweld4u Limited supplies B2B
fabrication work on agreed credit terms, all goods remain the property
of Tigweld4u Limited until payment has been received in full.
This applies even after delivery.
The customer must take reasonable care of
the goods and keep them identifiable as our property where reasonably
practicable until ownership passes.
Where payment becomes overdue, Tigweld4u
Limited reserves its rights concerning unpaid goods, subject to applicable
law.
17. Third-Party Garage
and Labour Charges
We do not accept responsibility for
third-party charges incurred by customers unless expressly agreed in
writing in advance or liability cannot legally be excluded.
This includes:
- garage bills;
- mechanic or fitting charges;
- labour charges;
- vehicle recovery;
- storage;
- diagnostic charges;
- loss of earnings; and
- other third-party expenses.
Customers should not incur such costs on
the assumption that they will be reimbursed unless we have expressly agreed
this in writing.
18. Twelve-Month
Warranty
We provide a 12-month warranty on:
- standard stock products, including
taxi parts; and
- modified standard parts.
The warranty does not apply to fully
bespoke parts or fabrication work unless expressly agreed otherwise in
writing.
The warranty is additional to statutory
consumer rights.
19. Warranty Exclusions
The warranty does not normally cover:
- normal wear and tear;
- misuse;
- incorrect installation;
- accident or impact damage;
- unauthorised modification;
- neglect;
- use outside the intended application;
or
- failure to follow supplied
installation or use instructions.
These exclusions do not restrict statutory
rights that cannot legally be excluded.
20. Warranty Returns
Where a voluntary warranty claim requires
an item to be returned to us, the customer may be responsible for the cost
of sending the item to us.
Where a warranty claim is accepted, we will
cover the cost of sending a repaired or replacement item back to the
customer.
Where statutory rights apply instead, the
statutory rules regarding return costs will apply.
21. Returns Address
Where we instruct a customer to return an
item, the normal return address is:
Tigweld4u Customs Limited
Unit 4 Trafalgar Court
Widnes
WA8 0SZ
United Kingdom
We may provide alternative instructions
where appropriate.
22. Unauthorised Returns
Please contact us before returning an item
wherever reasonably possible.
This allows us to identify the order and
provide appropriate instructions.
Nothing in this section restricts a
consumer's statutory rights.
23. Original Packaging
We recommend retaining the original
packaging until the product has been checked and confirmed satisfactory.
For consumer statutory claims, lack of
original packaging will not automatically remove statutory rights where the
law does not permit such a restriction.
24. Contact
info@tigweld4u.com
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